Terms & Conditions

Pricing is based on the selected bin size, waste type, delivery location and requirements of the job.

Bookings are subject to availability and are confirmed once accepted by Opal Bins.

Pricing is based on the information supplied by the customer.

Additional charges may apply where the actual waste, access, location or service requirements differ from the booking information.

The customer must provide safe and suitable access for our truck to deliver, swap and collect the skip bin.

The requested placement area must be clear of vehicles, materials, low branches, overhead wires and other obstructions.

If safe access is unavailable, Opal Bins may place the bin at the nearest suitable location, reschedule the service or cancel the delivery.

Additional attendance or transport charges may apply where our truck attends the site but cannot safely complete the service.

The customer is responsible for selecting a suitable location for placement of the bin.

Skip bins and trucks are heavy and may mark, crack or damage driveways, concrete, asphalt, paving, lawns or other surfaces.

Where requested by the customer, our driver may attempt placement in the nominated position provided it can be completed safely.

Suitable protection such as timber boards is recommended if surface damage is a concern.

The agreed hire period will be confirmed as part of the booking.

Please contact Opal Bins before the scheduled collection if additional hire time is required.

Extended hire is subject to availability and may incur additional charges.

The bin must only contain waste permitted under the waste category selected during booking.

Light mixed waste, heavy mixed waste and concrete / brick loads have different conditions and pricing.

Heavy materials such as concrete, bricks, tiles, soil and similar materials must not be placed in a bin that has not been booked for that type of waste.

If the waste does not match the booked category, additional disposal, sorting, handling or transport charges may apply.

Waste must not be loaded above the top rim of the skip bin.

Nothing may protrude dangerously from the bin or prevent the load from being safely transported.

An overloaded or unsafe bin may be refused for collection until excess material has been removed or rearranged.

Additional charges may apply for overweight, overloaded or unsafe loads.

Unless specifically approved by Opal Bins, prohibited or restricted items include:

Some special items may only be accepted by prior agreement and may incur additional charges.

If you are unsure about an item, please contact us before placing it in the bin.

A council permit may be required where a skip bin is placed on a road, footpath, nature strip or other public land.

Unless otherwise agreed in writing, the customer is responsible for obtaining any required permit and paying the associated fees.

Please give us as much notice as possible if you need to change or cancel your booking.

Late cancellation, unsuccessful attendance or changes after a truck has been allocated or dispatched may result in additional charges.

The customer must ensure the bin is accessible and safe for collection on the agreed pickup date.

Vehicles, locked gates, construction materials and other obstructions must not prevent access to the bin.

If collection cannot be completed because access is unavailable, an additional attendance or transport charge may apply.

An invoice may be issued when the skip bin is delivered.

Unless alternative payment terms have been agreed with Opal Bins, outstanding amounts must be paid before collection.

Additional charges resulting from incorrect waste, overloading, prohibited materials, additional hire, failed attendance or other services may be invoiced separately.

Opal Bins will take reasonable care when delivering and collecting skip bins.

The customer is responsible for ensuring that the selected placement area and access route are suitable for the weight and dimensions of our trucks and bins.

Opal Bins is not responsible for damage caused by unsuitable surfaces, site conditions, access conditions or placement instructions supplied by the customer, except where liability cannot legally be excluded.

Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded under applicable Australian consumer law.

If you have any questions about your booking, waste type or these Terms & Conditions, please contact Opal Bins before loading the bin.