1. What we collect
When you request a quote or book a service, we may collect details such as your name, phone number, email, suburb/address, bin size, waste type, and booking dates.
2. How we use your information
We use your information to provide quotes, confirm availability, deliver and collect bins, communicate about your booking, and handle billing or support.
3. Sharing information
We do not sell your personal information. We may share limited details with contractors or service providers only when needed to complete your booking (for example, dispatch and scheduling).
4. Data security
We take reasonable steps to protect your information from loss, misuse, and unauthorised access. No online system is 100% secure, but we aim to keep data safe and limited to what’s necessary.
5. Cookies & analytics
Our website may use cookies or analytics tools to understand traffic and improve performance. This typically includes non-identifying information such as pages visited and device type.
6. Your choices
You can request access to, correction of, or deletion of your personal information where reasonable and permitted by law.
7. Contact
If you have questions about this policy, contact us at contact@opalbins.com.au or call 0432 710 959.